Privacy Policy

1. Introduction

Missing Pieces Telehealth Psych LLC ("we," "us," "our") respects your privacy. This Privacy Policy explains what information we collect when you visit missingpieces.care, how we use it, and how we protect it.

2. Information We Collect

  • Information you provide directly: Name, contact information, scheduling details, messages submitted through forms, and similar.
  • Information collected automatically: IP address, browser type, device type, pages visited, and similar usage data via cookies and analytics tools.
  • Protected Health Information (PHI): If you become a patient, we collect and maintain PHI in accordance with HIPAA and applicable state laws. PHI is governed by our separate Notice of Privacy Practices.

3. How We Use Information

  • To schedule appointments and provide care.
  • To respond to inquiries and requests.
  • To send appointment reminders, intake instructions, and clinical communications.
  • To improve the website and our services.
  • To comply with legal and regulatory requirements.

4. Cookies & Analytics

We use cookies and analytics tools, including Google Analytics, to understand site usage. You can control cookies through your browser settings. We do not sell personal information.

5. How We Share Information

  • With clinical partners (labs, therapists, primary care) when you provide consent.
  • With service providers who help operate the website, scheduling, EHR, and secure messaging (under HIPAA-compliant Business Associate Agreements where required).
  • To comply with legal obligations, court orders, or to protect safety.
  • We do not sell or rent personal information for marketing.

6. How We Protect Information

We use industry-standard administrative, physical, and technical safeguards to protect information. PHI is stored and transmitted through HIPAA-compliant systems. No method of transmission or storage is 100% secure, but we take reasonable measures to protect your data.

7. Your Rights

  • Request access to information we hold about you.
  • Request corrections to inaccurate information.
  • Request restrictions or deletions where permitted by law.
  • Opt out of marketing communications at any time.

Patients have additional rights under HIPAA. See our Notice of Privacy Practices for detail.

8. Children's Privacy

We provide care to children. When we collect information about a minor patient, we do so with the consent of a parent or guardian and in compliance with applicable law.

9. Third-Party Links

Our website may include links to third-party resources. We are not responsible for the privacy practices of those third parties.

10. Updates to This Policy

We may update this Privacy Policy. The "Last Updated" date below reflects the most recent revision.

11. Contact

For questions about these Terms, contact us at info@missingpieces.care or 678-293-4979.